Privacy Policy

Last updated: 23 June 2026

This Privacy Policy explains how Flushdraineu (ABN 83 647 291 056) collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It also addresses rights under the General Data Protection Regulation (GDPR) for individuals in the European Economic Area.

1. Who We Are

Entity: Flushdraineu
ABN: 83 647 291 056
Address: 34 Rocco Dr, Scoresby VIC 3179, Australia
Email: notifyuse@flushdraineu.world
Phone: +61 3 9765 8300

We are the entity responsible for personal information collected through flushdraineu.world and our routine planning platform.

2. What Personal Information We Collect

Information you provide

  • Contact details: name, email address, phone number, organisation name
  • Enquiry content submitted via our contact form
  • Account credentials and profile information when you register
  • Routine data: activity completions, notes, and preferences entered in the platform

Information collected automatically

  • Device and browser information, IP address, and pages visited
  • Cookie and analytics data as described in our Cookies Policy

We do not collect sensitive information (as defined in the Privacy Act) unless you voluntarily provide it and we have your consent, or collection is otherwise permitted by law.

3. Why We Collect Personal Information

We collect personal information to:

  • Provide and maintain our routine planning platform
  • Respond to enquiries and provide customer support
  • Process subscriptions and manage billing
  • Improve our website and services
  • Comply with legal obligations
  • Send service-related communications (with your consent where required)

If we are unable to collect certain information, we may not be able to provide some or all of our services.

4. Legal Basis (GDPR)

For individuals in the EEA, we process data based on: consent, contractual necessity, legitimate interests (service improvement and security), and legal obligation.

5. How We Use and Disclose Information

We may disclose personal information to:

  • Service providers (hosting, email, payment processing) bound by confidentiality obligations
  • Professional advisers (lawyers, accountants) where necessary
  • Government authorities when required by law

We do not sell personal information. We do not disclose private journal entries to coordinators — only anonymised summaries as described in our platform documentation.

6. Overseas Disclosure

Some service providers may store or process data outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure recipients comply with APP 8 requirements, including contractual safeguards.

7. Data Security

We implement reasonable technical and organisational measures including TLS encryption in transit, access controls, staff training, and periodic security reviews. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

8. Data Retention

  • Contact form enquiries: up to 24 months, unless deleted earlier on request
  • Platform account data: duration of subscription plus 12 months
  • Analytics data: anonymised after 14 months
  • Billing records: 7 years as required by Australian tax law

9. Notifiable Data Breaches

We comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act. If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

10. Your Rights

Under the Privacy Act (Australia)

You may request access to or correction of your personal information. Contact us using the details above. We will respond within 30 days. If you are not satisfied, you may complain to the OAIC at oaic.gov.au.

Under the GDPR (EEA residents)

You may also request erasure, restriction, portability, or object to processing, and withdraw consent at any time.

11. Marketing Communications

We will only send marketing emails with your consent, in compliance with the Spam Act 2003 (Cth). Every marketing message includes an unsubscribe option.

12. Children's Privacy

Our services are not directed at individuals under 16. We do not knowingly collect information from children. Contact us to request deletion if you believe a child has provided data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance.